Kohn Pedersen Fox Associates (KPF)Kohn Pedersen Fox Associates (KPF), an international architecture and urban design practice, is seeking a Technical Applications Specialist in New York to assist and support the information and design technology teams. This position requires previous professional experience with architecture or design firms – and ideally familiarity with Autodesk software. The candidate should have between 2-6 years of technical support experience and be enthusiastic about technology.
We seek an individual with expertise and interest in all aspects of AEC design technologies and with aspirations to be a leader in the industry. The position involves collaboration and communication with our technology teams, including testing and deploying software, and interaction with senior KPF staff and department heads. This position is perfect for someone who loves to learn new software and tools, enjoys trouble shooting and solving tough problem, and thrives managing complex processes like deployment and management of software at a global scale. While this position is in New York, it will have a global reach, leading software testing and deployment across all 9 KPF offices.
Primary Responsibilities
- Leads the deployment, testing, and configuration support of the KPF’s deployed design technology software, ie. Autodesk products, McNeel Rhino, Adobe Suite.
- With technology leadership, provides strategic evaluation of firm wide adoption and deployment of new software that best helps KPF to innovate.
- Configure and adjust applications to tailor them to meet the specific needs of the organization and individual users. If of interest, there is an opportunity to learn coding and collaborate with KPF software developers on software development projects as part of customizing applications to meet user’s needs.
- Interface with software support engineers to quickly resolve more complex problems.
- Works directly with team members to monitor and manage hosted applications and to respond to issues according to established procedures.
- Monitor and maintain tickets, requests, and messaging from application users.
- Debug deployed software tools and systems and troubleshoot technical issues.
- Maintains a calm and collaborative demeanor when working through issues to diagnose and solve problems
- Maintains current knowledge of design software, industry developments in integrated practice, and other applicable techniques.
Qualifications and Requirements
- Bachelor’s degree or equivalent education;
- 2 – 6 years’ technical support experience;
- Excellent communication skills both written and verbal;
- Familiar with or strong knowledge with Autodesk Suite (Revit, AutoCAD) and Adobe Suite. If no experience with Autodesk and Adobe suites, must demonstrate a strong ability to quickly learn new softwares.
- Knowledge with batch and powershell scripting
- Ability to prioritize and schedule tasks in a high-pressure environment;
- Able to build relationships with senior KPF staff, as well as all levels of KPF teams;
- Willingness to work flexible hours when needed;
- Possess excellent organizational, management, and problem-solving skills;
- Must be a fast learner with the ability to become proficient in new applications and be a knowledgeable resource;
- Must be comfortable interacting with outside vendors;
- Knows when to escalate issues for assistance and awareness Not required, but bonus if you have experience with Rhino, Enscape, and Twinmotion
